Your satisfaction is our priority. We want your child’s christening or special celebration to be perfect, and we understand that sometimes adjustments are needed.
Our return policy is designed to protect the quality of our garments while offering a fair and supportive process for our customers.

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🔄 Return Policy

We accept returns on eligible items within 14 days of delivery.

Returned items must be:

• Unworn and unwashed
• In original condition, with all tags, accessories, and packaging
• Free from stains, perfume, or signs of use
• Non-personalized products

If an item does not meet these conditions, it will not be eligible for a refund or exchange.

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🚫 Non-Returnable Items

Because of their custom nature and hygiene standards, we cannot accept returns on:

• Personalized items with embroidery (names, initials, dates)
• Custom-made or made-to-measure outfits
• Made-to-order ceremonial garments
• Items that show signs of wear or alteration
• Final sale or discounted items
• Returns requested after 14 days

These pieces are created specifically for you and cannot be resold.

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💳 Refunds

• Refunds are issued to the original payment method within 3 business days after we receive and inspect the returned item
• Original shipping fees are non-refundable
• If your order included free shipping, a $10 fee will be deducted from the refund
• We will notify you by email once your refund has been processed

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🔁 Exchanges

If you wish to exchange for a different size or style:

1. Place a new order for the desired item
2. Return the original item for a refund
3. Exchange shipping costs are the customer’s responsibility unless the mistake was on our side

This ensures the new item is reserved and ships quickly.

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📬 How to Request a Return

Please email us at battesimoboutique@gmail.com with:

• Order number
• Item(s) you wish to return
• Reason for return

We will reply with detailed instructions and the return address.

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💬 Need Help?

If you're unsure whether your item qualifies or something isn't quite right, we’re here to assist.

Email: battesimoboutique@gmail.com
Phone: +1 (437) 452-7002

We’re always happy to help ensure your experience is smooth and beautiful.